Rajshahi
Utility hotlines, disaster warnings and complaint lines for Rajshahi Division. In a life-threatening emergency, call 999.
Bangladesh Rural Electrification Board (BREB) – Palli Bidyut Samity · বাংলাদেশ পল্লী বিদ্যুতায়ন বোর্ড – পল্লী বিদ্যুৎ সমিতি · Rural electricity co-operatives (80 Palli Bidyut Samitis) · Rural areas, upazilas and many towns in all 64 districts
Northern Electricity Supply PLC (NESCO) · নর্দান ইলেকট্রিসিটি সাপ্লাই পিএলসি (নেসকো) · Distribution company · Cities and towns of Rajshahi and Rangpur divisions
Department of Disaster Management – disaster & cyclone warnings (1090)
The Department of Disaster Management issues cyclone, flood and storm warnings and coordinates relief when storms bring down power lines.
Bangladesh Energy Regulatory Commission (BERC)
BERC sets electricity tariffs and service standards for all distribution utilities in Bangladesh.
Directorate of National Consumer Rights Protection
Complaints about overbilling or poor service that your utility has not resolved.
Utility areas are approximate – your bill or prepaid card shows your utility, and 16999 reaches all of them. Numbers were collected from official sources; tell us if one has changed. All emergency numbers →
Keep well back from fallen wires and anything touching them – water, tin roofs, fences, rickshaws. Treat every wire as live. Call 999 or your utility hotline (16999 for any utility).
Do not walk through water near poles, transformers or meter boards. Switch off the main switch before water reaches sockets, and get an electrician to check wiring before switching back on.
In a kalbaishakhi or cyclone stay indoors and away from poles and trees. When a danger signal is raised, utilities may switch coastal areas off. Call 1090 for disaster warnings.
Run petrol, diesel or gas generators in the open, away from doors and windows – exhaust fumes can kill. Use a changeover switch; never back-feed into house wiring – it can kill line workers.
Keep IPS batteries in a ventilated place away from children, top up distilled water in tubular batteries and do not overload the IPS with irons, heaters or AC.
Keep the fridge closed: food stays cold for about 4 hours, a full freezer about 48 hours. In the heat, cooked rice, fish, meat and milk spoil quickly – when in doubt, throw it out.
Use a rechargeable light or torch where you can. Keep candles and hurricane lamps on a stable surface, away from curtains and mosquito nets, and never leave them burning while asleep.
Switch off AC, water pump, iron and geyser when the power goes. When it returns, wait a minute and switch them back on one by one to protect them from voltage swings.
During long summer load shedding drink water, keep the elderly, children and sick cool, and call 999 or the health line 16263 if someone shows signs of heatstroke.
More: Load shedding guide · How to complain · Load-shedding schedule
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Questions, bug reports, a phone number that has changed, or partnership enquiries.