How to Complain About a Power Cut or Electricity Bill

The fastest way to get a fault fixed is to tell your utility directly. Have your customer/account number (on the bill or prepaid meter card) and your exact location ready.

1. Call the hotline

16999 – the Power Division’s unified line – works for every utility. Utility call centres: DPDC 16116, DESCO 16120, NESCO 16603, WZPDCL 16117, BPDB 16200, Palli Bidyut 16899. For a fallen line, fire or electric shock call 999 first.

Power cut & emergency numbers

999 Danger to life: fallen or sparking lines, fire, electric shock or medical emergency

999 National Emergency Service – police, fire service & ambulance (free, 24/7). Fallen or sparking power line, fire, electric shock. 24/7 16999 Power Division unified complaint line – report a power cut or electricity problem to any utility (BPDB, DPDC, DESCO, NESCO, WZPDCL, Palli Bidyut) 24/7 16163 Fire Service & Civil Defence – fire, electrical fire, rescue 24/7 1090 Disaster early warning (Department of Disaster Management) – cyclone, flood and storm warnings, free 24/7 333 National Call Centre – government information and services 24/7 16263 Shastho Batayon – health advice from doctors by phone 24/7 16496 Titas Gas emergency (Dhaka & Mymensingh region) – gas leak or smell of gas. Other areas: your gas company. 24/7 16121 Consumer rights complaints (DNCRP) – overbilling and service complaints

Utility areas are approximate – your bill or prepaid card shows your utility, and 16999 reaches all of them. Numbers were collected from official sources; tell us if one has changed. All emergency numbers →

2. Visit or write to your local office

Each utility has local sales & distribution (S&D) or zonal offices; Palli Bidyut Samitis have zonal and sub-zonal offices with complaint centres that are open 24 hours.

3. Bills, meters and service standards

For wrong bills or meter problems, complain to your utility first. If it is not resolved, the Directorate of National Consumer Rights Protection (hotline 16121) accepts consumer complaints, and the Bangladesh Energy Regulatory Commission (BERC) sets tariffs and service standards. Check your bill with our electricity bill calculator.

This is general information, not legal advice. Numbers were checked in October 2026 – tell us if one has changed.

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