Power cut? Call 16999 – emergency? Call 999 999 Police · fire · ambulance 16999 Power cut – any utility
Load Shedding Bangladesh Report a power cut

Dhaka

Dhaka Division Emergency & Power Cut Numbers

Utility hotlines, disaster warnings and complaint lines for Dhaka Division. In a life-threatening emergency, call 999.

National numbers

999 National Emergency Service – police, fire service & ambulance (free, 24/7). Fallen or sparking power line, fire, electric shock. 24/7 16999 Power Division unified complaint line – report a power cut or electricity problem to any utility (BPDB, DPDC, DESCO, NESCO, WZPDCL, Palli Bidyut) 24/7 16163 Fire Service & Civil Defence – fire, electrical fire, rescue 24/7 1090 Disaster early warning (Department of Disaster Management) – cyclone, flood and storm warnings, free 24/7 333 National Call Centre – government information and services 24/7 16263 Shastho Batayon – health advice from doctors by phone 24/7 16496 Titas Gas emergency (Dhaka & Mymensingh region) – gas leak or smell of gas. Other areas: your gas company. 24/7 16121 Consumer rights complaints (DNCRP) – overbilling and service complaints

Agencies & utilities in Dhaka Division

999 Danger to life: fallen or sparking lines, fire, electric shock or medical emergency

Report the power cut – call your utility, or 16999 for any of them

Palli Bidyut (BREB)

Bangladesh Rural Electrification Board (BREB) – Palli Bidyut Samity · বাংলাদেশ পল্লী বিদ্যুতায়ন বোর্ড – পল্লী বিদ্যুৎ সমিতি · Rural electricity co-operatives (80 Palli Bidyut Samitis) · Rural areas, upazilas and many towns in all 64 districts

16899 Call centre – report a power cut (24/7) · 24/7 16999 Power Division unified complaint line

Customer portal Shutdown notices Website

Divisional help

Department of Disaster Management – disaster & cyclone warnings (1090)

The Department of Disaster Management issues cyclone, flood and storm warnings and coordinates relief when storms bring down power lines.

1090Disaster warning line (free)

Website ↗

Bangladesh Energy Regulatory Commission (BERC)

BERC sets electricity tariffs and service standards for all distribution utilities in Bangladesh.

Website ↗

Directorate of National Consumer Rights Protection

Complaints about overbilling or poor service that your utility has not resolved.

16121Consumer complaint hotline

Website ↗

Utility areas are approximate – your bill or prepaid card shows your utility, and 16999 reaches all of them. Numbers were collected from official sources; tell us if one has changed. All emergency numbers →

Power cut safety

  • Fallen or sparking wires

    Keep well back from fallen wires and anything touching them – water, tin roofs, fences, rickshaws. Treat every wire as live. Call 999 or your utility hotline (16999 for any utility).

  • Floods and waterlogging

    Do not walk through water near poles, transformers or meter boards. Switch off the main switch before water reaches sockets, and get an electrician to check wiring before switching back on.

  • Storms and cyclones

    In a kalbaishakhi or cyclone stay indoors and away from poles and trees. When a danger signal is raised, utilities may switch coastal areas off. Call 1090 for disaster warnings.

  • Generators outside only

    Run petrol, diesel or gas generators in the open, away from doors and windows – exhaust fumes can kill. Use a changeover switch; never back-feed into house wiring – it can kill line workers.

  • IPS and batteries

    Keep IPS batteries in a ventilated place away from children, top up distilled water in tubular batteries and do not overload the IPS with irons, heaters or AC.

  • Food safety

    Keep the fridge closed: food stays cold for about 4 hours, a full freezer about 48 hours. In the heat, cooked rice, fish, meat and milk spoil quickly – when in doubt, throw it out.

  • Candles and kerosene lamps

    Use a rechargeable light or torch where you can. Keep candles and hurricane lamps on a stable surface, away from curtains and mosquito nets, and never leave them burning while asleep.

  • Switch off heavy appliances

    Switch off AC, water pump, iron and geyser when the power goes. When it returns, wait a minute and switch them back on one by one to protect them from voltage swings.

  • Heat

    During long summer load shedding drink water, keep the elderly, children and sick cool, and call 999 or the health line 16263 if someone shows signs of heatstroke.

More: Load shedding guide · How to complain · Load-shedding schedule

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